Bromborough, Wirral.
For medium sized businesses (501-10,000 employees) and large organisations (10,000+ employees), Adviser Plus provide a range of reliable professional advisory services, including HR, employment law, health and safety, business law and tax.
Their Intelligent Consultancy services also assist organisations with their employee engagement and related technology and workflow strategies.
With a service delivery model that sits between in-sourcing and out-sourcing, and is always under the control of their clients, Thus being a different kind of professional services business. It’s a collaborative partnership but with the cost benefits of out sourcing.
Through trusted brands they also provide small businesses with a range of services, including business news, guides and checklists, help lines, HR, H&S and other risk management tools.
They selected IDS as their voice and connectivity partner to provide them with a range of in-house solutions that would enable them to easily manage controlled growth. This growth had to include the introduction of VoIP for home based managers and practitioners so that could be available for client conferences and support sessions. In, addition the use of voice recording was soon recognised as being essential part of the road map for the future, and was being requested by clients.
IDS has provided system expansion of their Mitel platform, managed the IP based home workers, maintained their hardware, and provisioned both voice and data circuits, supported DSL equipment and users. In, addition provided full support on all their telephony equipment and network routers.
The use of trunk side call recording that also encompassed the recording of IP home workers was on the agenda and was required ahead of schedule due to the success of securing a major new contract. This has enabled all parties to be secure knowing that all calls are recorded, easily stored and retrieved.