Solution
Call centre solution with CTI integration, reporting and call recording
Location
Wirral Based Solicitors
Camp & Co is a visionary law practice dedicated to the achievement of excellence and providing a true nationwide accident claims service. With over 20 years experience Camp & Co are committed to putting their clients back on the road to recovery fast, with clients ranging from the head of claims of a major insurer to the victim of an accident.
In order to maintain its status and as one of the Wirral’s leading solicitors firms and to keep up to date with changes in the law, they have a policy of continuous improvement in staff expertise, IT infrastructure and communication skills.
They recognised the need to implement new technologies to increase their efficiency and service levels to their clients. IDS and Mitel were one of a number of manufacturers competing for their business and after several meeting and live demonstrations showing the benefits of call management and flexible call recording solutions Camp & Co decided that the Mitel platform was the preferred choice. Another factor in choosing this solution was the product scalability which has allowed for the continued growth they envisage
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