Seasons in Style- One of the Leading Luxury Holida

Call centre solution with integrated MI reporting

Deeside, Flintshire

In 2005 Season in Style were voted 'Favorite UK Tour Operator' by readers of Conde Nast Traveller magazine and in 2006 best for 'range of accommodation' and 'value for money'.

At the heart of there philosophy is the belief that there really is a holiday for all seasons. They pride themselves on their flexibility, resourcefulness and imagination. This allows them to create holidays that really are tailor-made to suit their client’ requirements – no matter how complex they might be.

The Concierge Service allows them to fine-tune your stay and fill it with your favorite things. From limousine transfers to private dinners, baby care to restaurant bookings.

Communications is vital to the operation of their business and they chose IDS after a comprehensive review of both equipment and suppliers. The Mitel system was installed and delivered on time. A direct network connection was chosen that allowed for a selected numbering range to be provided in addition to cost savings on fixed charges , On-Time.

A Management Information system was also required so as to provide accurate real-ime information on all aspects of their inbound and outbound telephony. One of the many features of both the Mitel platform and Callview is the complete integration that they can both achieve. This was a major factor when Seasons In Style selected the Mitel platform and IDS as their provider. A seamless solution was proposed, delivered along with full support on DSL and connectivity in total - ON TIME.